My order has arrived and there is a problem

If an item is missing from your order, it maybe because it will be sent from a different warehouse or at a different time of year.

Click here to check the status of the items in your order even if you didn’t place your order online. For orders placed online, you can log into your account to check the status of your order items and review your order history.

For latest product despatch information, please see the individual product pages. Despatch dates for live plants may vary depending on growing conditions, these should be used as a guide only.

If part of your order is damaged, definitely missing, you have concerns about the product quality or you wish to make a return or request a replacement please complete this form.

Find your way around:

Orders & Requests:

Help & Information:

Growing Advice:

Trade Enquiries:

Social Media:

J Fothergill - QUALITY ASSURED - FINEST SEEDS

SSL Secured Site.

Email us or Telephone: 0333 777 3936

Lines are currently open 9am-5pm, Monday to Friday.
Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in your having to wait longer than normal in a call queue. We’re working hard to expand capacity and hope to be able to extend operating hours in the near future.

Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles. Please contact your phone provider for confirmation of your agreement.

© 2021 Mr. Fothergill's Seeds Limited
Company Registration No. 1710774 - VAT No. GB 390 5718 35
Registered Address Gazeley Road, Kentford, Suffolk, CB8 7QB

Orders & Requests

Help & Advice

Useful Information

Trade Enquiries

My order has arrived and there is a problem

Email us or Telephone: 0333 777 3936