If an item is missing from your order, it maybe because it will be sent from a different warehouse or at a different time of year.

Click here to check the status of the items in your order even if you didn’t place your order online. For orders placed online, you can log into your account to check the status of your order items and review your order history.

For latest product despatch information, please see the individual product pages. Despatch dates for live plants may vary depending on growing conditions, these should be used as a guide only.

If part of your order is damaged, definitely missing, you have concerns about the product quality or you wish to make a return or request a replacement please complete this form.