Customer Service

We have a number of ways to help you solve your query. Our team are here to help and are contactable via:


Phone

0333 777 3936
Lines are currently open 8am-6pm weekdays, 9am-5pm weekends.

Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles. Please contact your phone provider for confirmation of your agreement.


Post

Please include as much information about your problem and your order as possible. If your product has failed or arrived damaged or in poor condition, it would be really helpful if you could include a photograph of the product.

Write to us at:
Customer Services
Mr Fothergill's
Unit 8, St.Leger Drive
Newmarket
Suffolk
CB8 7DT


Alternatively, please see a range of advice pages below that maybe of help.


Contact Us Online


Please select a topic from the drop down menu shown below. Please provide as much information as possible as this will allow us to deal with your query more quickly and efficiently. To save you having to contact us you may find answers to your question below or Frequently asked questions.

General Information

Write to us
Please include as much information about your problem and your order as possible. If your product has failed or arrived damaged or in poor condition, it would be really helpful if you could include a photograph of the product.

Customer Services
Mr Fothergill's
Unit 8, St.Leger Drive
Newmarket
Suffolk
CB8 7DT

Phone us
0333 777 3936
Lines are currently open 9am-5pm, 7 days a week.

Check the status of your order here even if you didn’t place your order online. For orders placed online, you can log into your account to check the status of your order by navigating to the purchase history section from the my account menu.

Postage and packaging is applied on a per order basis, no matter how many items ordered, and will be automatically added to your shopping basket. You will only be charged once, even if your order is delivered in several stages. Orders containing both seed and non-seed items will be subject to a charge of £1.99, plus the appropriate charge for the non-seed item(s).

Postage and packaging is automatically calculated when items are added to your shopping basket, as follows:

Orders for Packet Seed (for growing), or Viresco ™

Postage and packaging is £1.99 per order no matter how big your order.

Overseas Orders

Unfortunately, we can no longer supply any products to Northern Ireland or Europe, including seed and seed potatoes. There are no exceptions to this policy.

Orders containing non-seed items

Non-seed items normally have a single £4.99 postage and packaging charge per order no matter how many items are ordered (to one address - UK only).

How long will my order take to deliver?

If delivery is to a UK address, seed products will usually arrive within 5-7 days of receiving your successful payment. During peak season (Sep-Oct & Jan-Mar) this may take up to 7-10 days.

For orders of non-seed products (e.g. plants, potatoes, accessories, etc) the latest despatch dates are listed alongside each product.

Please select "I wish to amend my order or delivery details" or "I wish to cancel my order" from the dropdown menu and complete the form above giving us as much information as you can. Please include your account and order number and full contact details.

Order Cancellations For Seed & Hardware Items

We'd hate for you to cancel. However, if you wish to cancel an order and it is out for despatch in the warehouse, unfortunately it’s too late to stop it from being sent to you. Once your order arrives, we would be grateful if you could send it straight back to our FREEPOST address (DIRECT MAIL RETURNS – DEPT RCB) and we will process a refund for you.

I don’t know my order or account number

If you’ve received a delivery, your order number and account number can be found on the packing slip contained within your delivery. If you ordered online, these details can be found on your order confirmation email, alternatively within your purchase history in the My Account Area.

All of us at Mr Fothergill's Seeds genuinely care for our customers and insist that the quality of all our seeds are of the highest standards.

We understand that, very occasionally, things can go wrong. Please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send you a replacement packet of seeds as part of our 'no quibble' customer satisfaction guarantee.


Mail Order

If you bought the packet of seeds directly from us (through our website or catalogue), please click here to use the mail order form.

Retail

If you bought the packet of seeds from a shop in the UK, please click here to use the retail form.

If you bought the packet of seeds outside of the UK, you will need to contact the outlet or website you purchased them from.