I'm not happy with my product, how do I return it for a refund?
All of us at Mr Fothergill’s genuinely care for our customers and insist that the quality of all our seeds, plants, garden equipment and level of customer service are of the highest standards – we want you to enjoy shopping with us. However, we are only human and very occasionally things can go wrong with the picking or delivery process. Please rest assured that, on the rare occasions where this proves to be the case, we will always do our very best to put things right.
Returns Policy – Seeds
If you have any concerns or problems with your seeds, please return the packet to us for replacement using the returns address label on your despatch note, telling us what the problem is. Returning the packet will enable us to trace the batch from which it was packed, and to thoroughly investigate any quality control issues.
Returns Policy – All other products
Should you have any problems with live product or garden equipment items, please contact our Customer Services Team advising the nature of your concern before returning the product.
Return Postage Costs
If a product we have supplied is defective, damaged, or incorrectly supplied, we will be happy to resolve this issue at no cost, either by replacing, refunding or collecting and exchanging the item.
If you wish to return a product which was correctly supplied, but which did not meet with your expectations, in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we may require you to cover the cost of return. Please contact our Customer Services Team before returning the goods in this case, who will confirm the correct return address and method of return.
Once a returned item arrives with us, we will refund where appropriate using the same payment method used at the time of ordering, within 14 days.