My problem is with a packet of Mr Fothergill’s Seeds
Please note: We have temporarily stopped sending out replacement packets as we are currently packing fresh seed for next season. Once packed, we will work as quickly as possible to clear the backlog. We should be able to start again from mid-July. Please bear with us.
Mr Fothergill’s seeds bought directly from us.
If you have purchased a packet of seeds directly from our website or catalogue and you are not happy with them, we can arrange a refund or replacement.
Mr Fothergill’s seeds bought from somewhere else.
If your seeds were bought from a UK garden centre, retail outlet or from a UK website other than ours and you are not happy with them, we can send you a replacement packet as long as the original seed packet was within its ‘sow by date’. If you require a refund for these seeds you will have to contact the outlet or website where you purchased them. We cannot refund any product unless it is bought directly from the Mr Fothergill’s website or catalogue.
I have a problem with my Mr Fothergill’s seeds purchased outside of the UK.
If you have a problem with any Mr Fothergill’s seed from packets purchased abroad (outside of the UK), you will have to directly contact the outlet or website where you purchased them. Alternatively, refer to the back of the seed packet for customer service and return information if available. Visit our export page on our trade sales website for more information.
Please complete the form below or send the seed packet back to us with details of your complaint. To enable us to process your replacement we may also request the return of the seed packet.
Mr Fothergill's Ltd.
We strive to process all claims within 10-14 days throughout the majority of the year. Please however be aware that claims submitted during the peak spring season may take slightly longer. Please accept our apologies in advance for any such delay.