Customer Message

Service Update 02.09.20

We are currently despatching orders placed up to 29th August.

PHONE CALLS
Lines are currently open 9am-5pm weekdays and 10am-4pm weekends. Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in you having to wait longer than normal in a call queue. We’re working hard to expand capacity and hope to be able to extend operating hours in the near future.

CONTACT VIA OUR ENQUIRY FORMS
You can still get in touch via our online enquiry forms. If you have an outstanding seed or hardware order, please do not contact us for a delivery update. Priority will be given to oldest orders first and we are endeavouring to pack and despatch them as quickly as possible. We regret that we cannot respond to delivery enquiries at this time.

ORDER CANCELLATIONS
We'd hate for you to cancel. However, if you wish you to cancel your order please CLICK HERE and complete the form.

Please Note, if your order is out for despatch in the warehouse, unfortunately it’s too late to stop it from being sent to you. Once your order arrives, we would be grateful if you could send it straight back to our FREEPOST address (DIRECT MAIL RETURNS – DEPT RCB) and we will process a refund for you.

MISSING or WRONGLY INCLUDED ITEMS IN YOUR DELIVERY
We are working as quickly as we can whilst enforcing safe distance working. To cope with demand we have increased staffing and shifts. Given the circumstances, it’s possible that mis-picks or errors are likely to occur more often than normal.

If you are missing an item please CLICK HERE and complete the form. We will try and process a replacement as quickly as possible, but please note that this may take several weeks. If you wish to cancel the item/s then please let us know via the form.

If you have received an incorrect item please do not contact us. You are welcome to keep the item with our compliments and we hope you can make use of it.

Alternatively, you can download our Customer Care Form (please see link below) and follow either the ‘online’, ‘post’ or ‘phone’ options regarding your delivery.

Click To Download Customer Care Form

We wish you all the best and good health. Please stay safe – the Mr Fothergill's team