Customer Message

Service Update 09.11.20

PHONE CALLS
Lines are currently open 9am-5pm weekdays. Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in you having to wait longer than normal in a call queue.

ORDER CANCELLATIONS
We'd hate for you to cancel. However, if you wish you to cancel your order please CLICK HERE and complete the form.

Please Note, if your order is out for despatch in the warehouse, unfortunately it’s too late to stop it from being sent to you. Once your order arrives, we would be grateful if you could send it straight back to our FREEPOST address (DIRECT MAIL RETURNS – DEPT RCB) and we will process a refund for you.

If you are missing an item please CLICK HERE and complete the form. We will try and process a replacement as quickly as possible. If you wish to cancel the item/s then please let us know via the form.

If you have received an incorrect item please do not contact us. You are welcome to keep the item with our compliments and we hope you can make use of it.

Alternatively, you can download our Customer Care Form (please see link below) and follow either the ‘online’, ‘post’ or ‘phone’ options regarding your delivery.

Click To Download Customer Care Form

We wish you all the best and good health. Please stay safe – the Mr Fothergill's team