To help us resolve your problem as quickly as possible please include your account number and or your order number. These can be found by logging into your online account or on the packing slip enclosed with your order.

If an item is missing from your order, it maybe because it will be sent from a different warehouse or at a different time of year.

For latest product despatch information, please see the individual product pages. Despatch dates for live plants may vary depending on growing conditions, these should be used as a guide only.

You can track the status of your order here even if you didn’t place your order online or have an online account.