To save you the trouble of calling or emailing us, please try our most frequently asked questions.

For latest product despatch information, please see the individual product pages. Despatch dates for live plants may vary depending on growing conditions, these should be used as a guide only.

Where is My Order?

Check the status of your order here even if you didn’t place your order online. For orders placed online, you can log into your account to check the status of your order and review your order history.

Please select from the list of topics shown below. You will be taken to a contact form, please provide as much information as possible as this will allow us to deal with your query more quickly and efficiently. To save you having to contact us you may find answers to your question in our Customer Service section or Frequently asked questions.

• My order has arrived and there is a problem.
• An item I have purchased from you has failed.
• I wish to cancel an order or an item on an order, request a refund or a replacement product.
• I have a website or password problem.
• I would like to update my personal information.
• I would like some horticultural or growing advice.
• I have a question about something else.

Write to us

Please include as much information about your problem and your order as possible. If your product has failed or arrived damaged or in poor condition, it would be really helpful if you could include a photograph of the product.

Customer Services
Mr Fothergill's
Gazeley Road
Kentford
Suffolk
CB8 7QB

Phone us

0333 777 3936.
Lines are currently open 9am-5pm, Monday to Friday.
Our call centre capacity is currently reduced to ensure staff safety. Please accept our apologies in advance should this result in your having to wait longer than normal in a call queue. We’re working hard to expand capacity and hope to be able to extend operating hours in the near future.