• Customer Service Update

Customer Service Update

Orders for Northern Ireland and Europe

We regret that we can no longer supply any products, including seed and seed potatoes, to Northern Ireland and Europe. This is due to the imposition of non-tariff, phytosanitary checks and procedures now required by law as a result of Brexit.

We will monitor the situation closely and fingers crossed, we might be able to supply you with seed again in the future. We apologise for this inconvenience and hope that you understand that this is due to circumstances beyond our control.



Despatches

We are currently despatching orders within 7-10 working days. Any live products will be despatched at the optimum time for planting, the estimate date will be given upon ordering. Please note this date is subject to change due to supply weather and growing conditions.

Please continue to check this page for the latest updates. You can track your online orders here. Thank you for your understanding.

Please note, Royal Mail are currently experiencing intermittent delays, therefore please allow up to 7 days from date of despatch for your items to arrive.



Items Showing As ''Out of Stock''

If you have ordered an item but not received it yet and it is now showing as out of stock, please do not worry. Stock will have been allocated to you at the time of order and you should still receive it. If we are unable to supply we will contact you and offer a replacement or refund.



Contacting Us By Phone

Lines are open Monday to Friday 8am to 6pm, Weekends 9am to 5pm (Subject to change).


Contacting Us Via The Website

You can get in touch via our online enquiry forms. If you have an outstanding seed or hardware order, please click here to track your order online. Priority will be given to oldest orders first and we are endeavouring to pack and despatch them as quickly as possible.



Order Cancellation

We would hate for you to cancel. However, If you wish you to cancel your order please click here and complete the form.

Please Note: If you wish to cancel an order and it is out for despatch in the warehouse, unfortunately it’s too late to stop it from being sent to you. Once your order arrives, we would be grateful if you could send it straight back to our FREEPOST address and we will process a refund for you.

Mr Fothergill's Seeds
FREEPOST
DIRECT MAIL RETURNS
DEPT RCB
CB8 7DT



Order Amendments

If you wish to amend your order you can do so by filling in the cancellation form with your enquiry. Please note that due to the volume of enquiries we cannot guarantee this will be picked up by a staff member in time for these changes to be made. Please fully check your order at the time of ordering to avoid having to amend orders.



Missing or Incorrectly Included Items In Your Order

If you are missing an item please click here and complete the form. We will try and process a replacement as quickly as possible, but please note that this may take several weeks. If you wish to cancel the item(s) then please let us know via the form.

If you have received an incorrect item please do not contact us. You are welcome to keep the item with our compliments and we hope you or a fellow gardener can make use of it.

Please note: On some high value items we may discuss arrangements regarding collection of these items with you.